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The scenario: a banking group runs 320 branches and 1,200 ATM kiosks and faces rising attacks on unattended machines, alongside a poor branch experience. Attacks often begin by covering or turning the ATM camera. Older branch CCTV records at low resolution, waits at busy branches regularly exceed 25 minutes, and every branch is its own security island with no central view.
The solution is designed to run Visylix across all 320 branches and 1,200 ATMs as one network with a central security operations centre (SOC). At every ATM, Visylix will flag camera tampering, after-hours intrusion and loitering, weapons and distress sounds, and respond with a warning through the camera speaker, a siren relay and an alarm in the SOC. In branches, watchlist faces will be raised for staff to confirm, and queue analytics will track waits so managers can staff to demand.
An ATM network like this is a constant target. Kiosks sit unattended for most of the day, and attacks usually begin by covering, blinding or turning the camera. A recording reviewed the next morning does nothing to stop a robbery or a break-in.
Branches have a different problem. Low-resolution recordings make investigations hard, and with no central view, every incident is handled locally. Long waits top customer complaints, and managers have no data to staff ahead of demand.
The rollout runs in three parallel workstreams: ATMs first, then high-traffic branches, then the rest of the network. Visylix can run on edge hardware at off-site kiosks, so detection and recording continue without a live link.
At each ATM, camera tamper detection will catch a lens that is covered, blinded, blurred, frozen or moved, or an infrared failure. Intrusion zones will arm after hours, loitering alerts will flag anyone lingering past a set time, weapon detection will flag guns and knives, and audio analytics will pick up glass breaking or a scream. Rules will play a recorded warning through the camera speaker, fire the siren relay and open an alarm in the SOC.
In branches, entrance cameras will raise faces on the bank's watchlist for staff to confirm, and queue analytics will count customers waiting, measure wait times and signal when another counter should open.
The SOC is designed to run around the clock, with alarms from every branch and ATM ranked by severity and dispatch score, a geographic map with live alarm badges, and automatic escalation for any critical alarm that goes unacknowledged.
Visylix is engineered for the frameworks banks are audited against. It runs entirely on bank infrastructure, with role-based access across 46 permissions, sign-in through Active Directory or LDAP, retention rules that purge footage after the mandated period, and a tamper-evident audit trail of every access. Incident evidence is exported as a self-contained player sealed with SHA-256, with bystander faces redacted on export.
The solution is designed to get every ATM alert to the SOC within 10 seconds, with talkdown and sirens acting on the spot, and to cut average branch waits by 30% through staffing set against real traffic and counters opened before queues build.
The central SOC then becomes the foundation for broader branch operations, with cash-handling and currency-chest monitoring as natural next phases.
Our solution architects will design a deployment tailored to your industry, scale and integration requirements. Let us scope this blueprint to your estate.