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Five delivery channels, per-user preferences, quiet hours, severity routing, and acknowledgment tracking. Visylix notifications are built to prevent alert fatigue while ensuring nothing critical slips through.
Native iOS and Android push via Visylix Cloud. Sub-second delivery, rich payload with event thumbnail, tap-through to live video.
SMS alerts via Twilio integration on Scale and Enterprise. Route critical events to operator phones globally with delivery receipts.
HTML email with inline event thumbnail, camera name, zone, timestamp, and deep-link back to forensic review. Configurable digest mode for lower volume.
Outbound webhooks with HMAC-SHA256 signatures. Custom endpoints, retries with exponential backoff, and signature rotation without downtime.
Native MQTT broker for IoT sensor fusion. Publish detections to configurable topics; subscribe to sensors for correlated video-and-sensor timelines.
Silence non-critical alerts outside working hours. Per-user schedule with timezone awareness. Critical alerts always break through.
Critical → SMS + oncall push. High → email + dashboard. Medium → digest. Low → dashboard only. Fully configurable per tenant.
Alerts require operator ack within SLA window. Auto-escalate unacknowledged critical alerts up the chain. Full audit trail of who ack'd what and when.
Per-user preferences, quiet-hours scheduling, and severity routing keep noise down. Acknowledgment tracking and auto-escalation keep critical alerts from slipping through.